Terms and Conditions:
Online Payment Policy:
Any person paying online should use their own personal credit or debit cards. If not, then the service may not be awarded.
One of the basis of our company’s existence is to provide our customers with a hassle free and smooth booking process that is entirely digitalized. Our platform stores information of individuals booking through us where we collect information’s like name, email address, mobile number to confirm that they receive the right product they order. Furthermore, for car rental bookings we also ask our customers to provide us with their documents to for registration of the car rental process with RTA and providers portal. Our platform does accept online payment through credit/debit cards which why is it should be clear that Myride Middle East does not store any of its costumer’s payment data rather a full payment is taken by the payment gateway company and the corresponding bank.
Weekend booking Policy:
Kindly call our service center before booking a car on the weekends for one day.
Bookings for more than one day on the weekends can be booked without prior notice.
As of 22.01.2019, Myride.ae has introduced the options of "Offers for members only" and the below are the applicable terms and conditions for it :
Offers that are active are real at a specific time for specific cars. Any active registered member who wishes to purchase the offers must QUALIFY in order to purchase the offer at the specific time and date under the following terms:
1) The person wishing to attain the offer, MUST be a registered member with Myride.ae
2) The valued member must have a minimum of 3,000 AED transaction on the website within last 3 days of the time of the specifc offer going live.
3) The Valued customer can only purchase the offer at the specific time and that that the product is live.
4) The offer can not be used for the weekend booking and can not be used for more than one day booking.
Any person (s) who is purchases the offer without meeting the above terms (1) ,(2) and (3) will not be awarded of the offer.
In case an offer is purchased without meeting the terms
a) At first the valued customer will have the option to pay balance of the full original amount of the product and attain the specific product at their given time under the Terms and Conditions of the car rental mentioned below in the car rental T&Cs
b) Otherwise the booking will be cancelled with ZERO refunds applicable.
Bookings made through offers and confirmed by Myride are NON-REFUNDABLE at any stage and regular cancellation policies stated below do not apply.
Increasement on the price
If the value is AED 1,000-2,000
20% increase on the value for 1 month
30% increase on the value for 2 months
40% increase on the value for 3 months
If the value is AED 2,001 to 4,000
25% increase on the value for 1 month
35% increase on the value for 2 months
45% increase on the value for 3 months
If the value is AED 4,001 to 6,000
30% increase on the value for 1 month
40% increase on the value for 2 months
50% increase on the value for 3 months
*Please note that all installment plans are subject to approval*
Limousine and chauffeuring Hiring:
Smoking and Consumption of Alcoholic drinks are strictly not permitted in our vehicles. The penalty of violating the same will be minimum AED.700/- and can increase subject to the damage occurred.
Myride reserves the right to replace either vehicle or chauffeur with no penalty on to us, in case of mishap e.g. mechanical breakdown, accident, chauffeur sickness etc.
The chauffeur details will be provided only 24 hours prior to the service.
Service is restricted to within the natural borders of United Arab Emirates.
Full Day Tariff Includes:
10 continuous hours of uniformed chauffeur service, fuel & Road Tolls (Salik).
According to RTA Dubai, chauffeur driven services are limited within the borders of Dubai/Abu Dhabi/Al Ain/Umm Al Quwain & Fujairah.
In case of a refusal or Myride fails to deliver the chosen car to the renter then Myride is liable to refund the full amount to the renter for their convenience.
Daily and longer
Lauggage and carry on bags:
Guests are not allowed to have any carrying on bags or lauggage inside the Limousine.
Hand bags and Purse are acceptable to bring.
All cars listed on this website are provided with comprehensive insurance for the renters and its authorized drivers in accordance with automobile liability insurance policy.
A renter can appoint an additional driver at the time of pick up/delivery. Please note that an additional charge maybe applicable at the time of adding additional drivers. Please contact for details.
The renter is a liable to return the car at the promised date and time of return. Collection of the car can be arranged based on the type of booking. Late return of the car can occur with an additional charge.
All cars should not exceed 250 KMS a day, 1500 KMS a week and 4000 KMS a month. An additional charge can be applicable if the renter exceeds the limited kilometers.
In the event an accident or any other damage to the car, police must be called before the vehicle is moved. The police report and a repair slip are essential to be obtained. If a renter fails to collect the report from the police, then the repairing cost of the car may be applicable upon them based on the agreement entered at the time of pick or delivery.
The colours of the vehicles that is mentioned on the website do not guarantee the colour of the colour at the time of delivery. Myride.ae does not guarantee the exact color of the car booked. However, we will keep the prefrences under consideration subject to availability.
All UAE Citizens and residents desire to rent a car must have a UAE valid driving license. Citizens and residence of all GCC countries can rent a car using their valid GCC license. Visitors from all other countries can rent a car using their international driving license. Visitors who are nationals and license holders from countries listed in table below can drive using their local license (Those licenses not in English, should be translated and attested).
Romania, France, Belgium, Netherlands, Denmark, Switzerland, Austria, Greece, Sweden, Ireland, Norway, Germany, Italy, Poland, Luxemburg, Portugal, Slovakia, Spain, Turkey, United Kingdom, Finland
East Asia and Pacific
Australia, China, Hong Kong, New Zealand, Singapore, South Korea,Japan
Loss Damage Waiver (LDW):
The renter is responsible to acknowledge and accept the LDW terms and conditions as per stated in the rental contract with the car rental provider. In the case of an accident or damage to the vehicle the renter should accept the LDW options offered by the car rental provider to minimize their loss.
Delivery and collection:
All bookings with myride.ae are inclusive of delivery and collection services based on the selected options. A customer can choose to self-pick the car from the rental location as well. Irrespective of the mode of car handover method for car renting services, it is essential for a costumer to present their required documents uploaded online to the service person handing over the car.
Off-road and outside UAE:
Payments, Fines and Damages:
All payments should be paid in advance, and in certain sitations, the payments can be agreed to be paid after the service with the guarantee of security block. If the payement is not recieved after the service ends, the full amount of deposit will be non-refundable.
All renters are responsible and liable for the fines and damages occured during the rental period. A deposit amount is taken at the time of delivery of the vehicle which is a refundable subject to traffic violations and other damages. Myride has introduced the process of tokenization which allows the client not to be charged or blocked a deposit amount but instead to pay for their violations and other damages online through the corresponding banks. The payments will be collected Automatically and a reciept will be sent to the customer.
Please note that for transaction clearance of any fine through Myride platform there will have a AED 100 administrartive fee.
People under the age of 25 are not allowed to use www.myride.ae to hire cars or create an account for themselves. Age limits differ based on car categories, anyone under the age of 25 may not qualify under any category or rentals. If the booking is made then the booking is non-refundable following the cancellation policy listed below.
In the event an information provided on the platform of www.myride.ae is not correct and does not reflect the booking person. The renter may not be awarded with their booking and the booking can be nonrefundable.
Limitation of Liability:
At the time of usage of this website, you agree that neither www.myride.ae nor its suppliers, shareholders, employees are liable to you, anyone claiming for you or under you as fiduciary for you or any third party for any direct or indirect incidental special exemplary punitive or other damages under any contract negligence strict liability or other law or loss of profit, loss data, loss business, interrupted communication, damages or any kind and/or direct or indirect expenses arising in connection with:
You fully understand that in such cases you will not use this website or its products where you believe that it has been used to harm you in any manner.
United Arab Emirates is the country of our domicile.
- In case Myride fails to deliver the chosen car, then an upgrade is proposed free of cost if not accepted then Myride is liable to refund the full amount to the renter for their convenience.
- In case of a refusal by Myride or partnered company due to any reason prior to enter the rental agreement, then Myride is liable to refund the full amount to the renter for their convenience.
Accidents and Unexpected faults for the booked vehicle:
The customer understands that the vehicle they book can be subjected to unexpected accidents and technical faults. If a situation of such arises, the customer will be offered with a substitute/Similar car right away. The customer can not and shall not hold Myride responsible for the for such situations. If the client refuses to have a substitude, then the customer will be eligable for a full refund of the amount paid minus 3%.
All cars are monitored with GPS and system trackers, in case of reckless drving or overspeeding a notification will be sent, more than 3 warnings will lead turning off the vehicle canceling the booking of the customer.
Myride Middle East is an online platform that connects the customers with their ideal cars available. Once a customer enters a contract with the car rental company at the time of Pickup/Delivery they accept to follow and obey the terms and policies of that specific company including their refund policy. MyRide holds the responsibility towards the fund of a client until the moment a customer enters an agreement with the car rental company. Once entered Myride Middle East DMCC does not hold liability towards the funds of a customer as Myride Middle East forwards the funds to the Car rental company.
As of 15th August 2018 Myride.ae is offering Zero deposit scheme for the listed card. However, there are cars listed that still require a deposit block amount towards which has the following statement:
Myride Middle East is responsible only for the payments made online. It is to be known that a deposit is charged at the time of pickup/delivery based on the preference of the cars selected to the car rental company responsible for the delivery of the vehicle. It is the responsibility of the costumer to check and be aware of the cost of each deposit applicable for each car at the time of booking as they may vary. Deposit can be paid in cash or through credit card or debit card based on prefence of the car rental company. At the time of selection, each car will state the amount and type of deposit payment required. The deposit is fully refundable subject to traffic violations and accidents after 14 days-21 days of the from the date of return of the vehicle (kindly note that the deposit refund policy may vary based on the company deliverying the vehicle.
Myride Middle East DMCC is one stop for Luxury Car Rental Dubai & Limousine hiring in Dubai, where an individual can Select, Register and Pay online and get the car delivered within 90 Minutes anywhere in Dubai.